We aim to process your orders and returns within 48 hours, however this is sometimes not possible so we ask you to please be patient during busy periods. Please check your email for details of your order or email us at orders@toysnthings.co.uk with your order number. For return enquires please email us at returns@toysnthings.co.uk with your order number. Please note that returns cannot be made to our store by yourself unless with by prior agreement, they must be returned by courier with proof of delivery.